are999 Privacy Policy – How We Protect Your Data

1. Overview

are999 is an online gaming and sports betting platform serving adult players in Pakistan. When you register an account, make a deposit in PKR, place a bet, play a casino game or interact with our support team, certain information is generated or shared with us. This policy is our commitment to being transparent about what that information is and how we handle it.

We collect only the information that is necessary to provide you with a secure, functional and enjoyable gaming experience. We do not collect data for the sake of it, and we do not sell your personal information to marketers, advertisers or any other third parties outside of the limited circumstances described in Section 5.

This policy covers:

• Information collected when you register and verify your are999 account.
• Data generated when you deposit or withdraw funds in PKR.
• Gameplay activity logs and session data.
• Device and technical information collected automatically when you use the platform.
• Communications between you and the are999 support team.

2. Data We Collect

The table below summarises the categories of personal data are999 may collect and the circumstances in which each type of data is gathered.

We do not collect sensitive personal data such as religious beliefs, political opinions or biometric data beyond what is contained in identity documents submitted for KYC purposes.

3. How We Use Your Data

are999 uses your personal information for the following purposes:

• Account management: Creating, maintaining and verifying your are999 account; processing login and identity checks.
• Payment processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported methods.
• KYC and fraud prevention: Verifying your identity to prevent underage gambling, account fraud, money laundering and other prohibited activity.
• Platform delivery: Providing access to games, live casino streams, sports betting markets, fish games, bingo rooms and all other are999 features.
• Bonuses and promotions: Tracking bonus eligibility, wagering progress and promotional entitlements — including cricket event offers and PSL promotions.
• Customer support: Responding to your queries, resolving disputes and managing account-related requests.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and applying deposit limits or self-exclusion where requested or required.
• Legal compliance: Meeting obligations under applicable laws and regulations.
• Platform improvement: Analysing aggregated usage data (not individual profiles) to improve the are999 app, website and game lobby.

are999 will not use your data for any purpose that is not listed above without first notifying you and, where required, obtaining your consent.

4. Payments and PKR Transactions

All financial transactions on are999 are processed in PKR. When you make a deposit or request a withdrawal, we collect the minimum financial information needed to process that transaction securely.

For mobile wallet payments through JazzCash or Easypaisa, we receive a transaction reference and confirmation from the respective payment provider. We do not store your full JazzCash or Easypaisa credentials on are999 servers. For Raast and bank transfers, we record the transaction reference and sending account details as required for reconciliation and fraud prevention.

Card transactions are handled by a third-party payment processor. are999 does not store full card numbers or CVV codes. The payment processor operates under their own security standards and data protection obligations.

Transaction records are retained for the period required for financial record-keeping purposes. See Section 8 for more on data retention.

5. Data Sharing

are999 does not sell, rent or trade your personal information to third parties. We share data only in the following limited circumstances:

• Payment providers: JazzCash, Easypaisa, Raast, banking partners and card processors receive the transaction data needed to process your deposit or withdrawal. Each provider operates under its own privacy obligations.
• Game providers: The studios that supply slots, live casino and other games to the are999 platform may receive anonymised session data for the purposes of game performance monitoring. They do not receive your personal identity information.
• Identity verification services: Third-party KYC service providers may process copies of your identity documents to verify your identity. These providers are bound by strict data processing agreements.
• Legal and regulatory requirements: We may disclose information if required to do so by law, court order or other binding legal process. We will only disclose the minimum information necessary to comply.
• Fraud prevention: Where there is a reasonable suspicion of fraud, money laundering or other prohibited activity, relevant data may be shared with appropriate investigative parties.

Outside of the circumstances listed above, your data stays with are999. We do not pass your information to marketing companies, data brokers or unrelated third parties.

6. Cookies and Tracking

are999 uses cookies and similar technologies to make the platform work properly, remember your preferences and understand how players use the site. Here is a breakdown of the types of cookies we use:

• Essential cookies: These are required for the are999 website and app to function. They handle your login session, keep your account secure and remember your language and display preferences. You cannot opt out of these without stopping use of the platform.
• Analytics cookies: We use anonymised analytics data to understand which pages and features players use most, how long sessions last and where players encounter issues. This data is aggregated and is not linked to individual player profiles.
• Preference cookies: These remember your platform settings — such as your preferred game category or notification preferences — so you do not have to reset them each time you log in.
• Security cookies: Short-lived cookies used to detect unusual login behaviour, prevent session hijacking and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect the functionality of the are999 platform and may prevent you from logging in or completing transactions.

7. Data Security

Protecting your personal and financial data is a core responsibility for are999. We implement the following technical and organisational security measures:

• SSL/TLS encryption: All data transmitted between your device and are999 servers is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar when using are999.pro.
• Password security: Account passwords are stored using one-way hashing algorithms. are999 staff cannot retrieve your password in plaintext — they can only reset it.
• Two-factor authentication: Players are encouraged to enable two-factor authentication on their accounts for an additional layer of security.
• Access controls: Only authorised are999 personnel with a legitimate need to access your data can do so, and all such access is logged.
• Regular security reviews: The are999 platform undergoes periodic security assessments to identify and address vulnerabilities.

Despite these measures, no online platform can guarantee absolute security. If you believe your account has been compromised, please contact are999 support immediately through the live chat on the website or app. You are also responsible for keeping your own login credentials secure — do not share your password with anyone.

8. Data Retention

are999 retains your personal data for as long as your account is active and for a period after account closure as required for legal, financial and fraud-prevention purposes.

• Account and identity data: Retained for the lifetime of your account and for a period of at least five years after account closure, as is standard for financial record-keeping.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years to meet financial compliance obligations.
• Gameplay logs: Game history and betting records are retained for at least two years after the relevant activity, and may be retained longer in connection with any ongoing dispute or investigation.
• Support communications: Chat transcripts and email correspondence are retained for up to three years unless there is an ongoing dispute that requires longer retention.
• Technical logs: IP address logs and session data are retained for a shorter period, typically 90 days, unless flagged for a security investigation.

When data is no longer needed and there is no legal obligation to retain it, are999 securely deletes or anonymises it.

9. Your Rights

As an are999 player, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data are999 holds about you at any time. We will respond within a reasonable timeframe.
• Right to correction: If any of the personal information we hold is inaccurate or out of date, you have the right to ask us to correct it. You can update basic account details directly in your profile settings.
• Right to deletion: You may request that are999 delete your personal data. Note that we are not always able to comply immediately — for example, where we are required to retain transaction records for legal reasons. We will inform you of any limitations when you make the request.
• Right to restrict processing: You can ask are999 to limit the way we use your data while a correction or deletion request is being considered.
• Right to object to marketing: If are999 sends you promotional communications and you no longer wish to receive them, you can opt out at any time by contacting support or updating your notification preferences in your account settings.
• Right to data portability: You may request a structured copy of the data you have provided to are999 so that it can be transferred elsewhere if you wish.

To exercise any of the above rights, please contact the are999 support team via live chat or by writing to the contact details in Section 12. We will handle all requests promptly and in good faith.

10. Minors and Under-18 Protection

are999 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, you are required to confirm that you are 18 or older, and identity verification may be requested to confirm this.

If are999 discovers or has reasonable grounds to believe that a player is under 18, the account will be suspended immediately, any funds held will be reviewed, and the matter will be handled in accordance with our Responsible Gaming policy.

If you are a parent or guardian and believe that a person under 18 in your care has created an are999 account, please contact our support team immediately. We take these reports seriously and will act on them promptly.

We strongly encourage adults who share devices with children to make use of parental control software and to keep their are999 login credentials private. Never leave your account logged in on a shared device.

11. Changes to This Privacy Policy

are999 may update this Privacy Policy from time to time to reflect changes in how we handle data, changes to the platform, or evolving best practices. When we make material changes, we will update the "Last Updated" date at the top of this page.

For significant changes — particularly those that affect your rights or how your data is used — we will make reasonable efforts to notify active players via email or an in-platform notification before the changes take effect.

It is your responsibility to check this page periodically. Continued use of the are999 platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you disagree with any changes, you may close your account by contacting support.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how are999 has handled your personal information, please get in touch with our support team. We are available 24/7 via live chat on the are999 website and mobile app.

You can also find answers to common questions about accounts, deposits and withdrawals in the FAQ section, or review the full platform rules in the Terms and Conditions.